Refund Policy

We will promptly correct any sales or shipping errors if notified by the customer within ten (10) days of receipt. Upon verification, credit will be issued in the same form as payment within ten (10) days after the merchandise is returned in their original factory sealed boxes.

 

Any defective merchandise must be reported to Xact Supply within thirty  (30) days of receipt.  The product(s) will either be exchanged or the customer’s account can be issued a credit in the same form as the payment within ten (10) days after the merchandise is returned.  A valid and current  “Return Authorization” is required for any returned merchandise.  Contact our office at (800) 262-9228 for approval and instructions.

Any item’s ordered in error by the customer requires notification within 10 days of receipt.  Contact our office at (800) 262-9228 for a “Return Authorization” and instructions.  Xact Supply has the right to deny returns and under certain circumstances may charge restocking fees ranging from 20% to 50% of the price paid for the item.  Only items listed on the “RA” will be credited after receipt and inspection.

We make every effort to pack every shipment carefully to ensure that each carton is received by our customers in good condition.  It is the customer’s responsibility to inspect incoming shipments for any possible damage. If the product is received damaged in shipment, you will need to make a claim with the responsible shipper or refuse the shipment.  If you suspect concealed damage, you should open the carton immediately in the presence of the delivery driver and note damage on the waybill.  Any concealed damage must be reported within fifteen (15) days of receipt.