CALL THESE GUYS IF YOU HAVE AN ISSUE WITH YOUR PLOTTER!! They saved the day!
We called Xact Supply after having a horrible experience with Canon Services breaking our Oce plotter during a service request to clean it (do NOT use Canon, call these guys!!) And Mike and his team came by the next day on time and did their magic. They actually dissected the entire machine to get to the very bottom of the issue, put 2 and 2 together, and if Canon never touched it I feel like they could've fixed it. BUT, they did hook us up with a brand new Canon TZ 30000 that works FLAWLESSLY, and we were able to use our old plotter as a trade in.
All in all, the customer service was outstanding. The communication and explanation of the issues at hand was easy. Finding a solution that worked for us was fast. Everything was a snap. You'd be foolish to not use these guys, just saying!! They really know their stuff. Call them!